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19-May-2011
Supplied Data Format Specifications

If supplying your own prospect calling list for us to use, we need to be able to import it into our system. To be able to successful do this it must meet some format requirements. Providing this to us earlier will prevent any campaign delay as we cannot lock your campaign into our schedule with a start date until it has been supplied in the correct format. In addition to this, all supplied data must be compliant with all current legal requirements in the Territory including but not limited to any (if a consumer lists) being washed against a national Do Not Call Register (or equivalent registries elsewhere). The Client is also aware that if data supplied by the Client is corrupt or improperly formatted that this may result in loss of data and or additional formatting charges and or call time taken out of any telemarketing campaign. The Client accepts and understands the following formatting conditions of supplying data.

1. Lists supplied by the Client must be supplied in an electronic spreadsheet format.
2. All lists must contain a minimum of four standard fields each in separate column headings; a) Firstname, b) Lastname, c) Phone number with dialling area code - the complete phone number including area code must all be in one column and d) Business name (only for business campaigns). All other fields are optional.
3. All lists from the same country are to be supplied in one sheet within a spreadsheet unless individual spreadsheets represent individual different telemarketing campaigns. A separate file is required for each country.
4. Unless requested prior; only standard fields will be imported and returned back to the Client with all other fields being deleted prior to import and unrecoverable.
5. All phone numbers must be clean from corrupt and invalid characters; there must be no brackets, dashes, underscores, forward slashes, back slashes, dots, commas, plus signs or anything else that's not a number.
6. Once imported all previous formatting will be removed and lost permanently.
7. All data that you wish to have retained must not have data within hidden columns. Data within hidden columns will not be imported and will be permanently lost.
8. It is recommended that clients remove their own duplicate data prior to our importing the data as our system will remove all duplicate data without discrimination. Should you wish to retain certain aspects or contacts within this data then it your responsibility to remove duplicates prior to our importing your data. Once we removed data it cannot be retrieved.
9. Assumptions that data supplied by the Client is credible and represents a suitable target market.
10. Unless prior instructions are provided, calls will be made in the order in which they are imported into our system. i.e. Our system calls from row 1 down. If you have a preference call order then all data must be pre-sorted to preferred call order prior to our import as changes cannot be made after wards.
    
    NOTE: Please do not under estimate the importance of correct data format as incorrect data format can cause serious delays to a telemarketing campaign.